Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. Our refund policy is designed to be fair and transparent, ensuring you can shop for our lingerie, apparel, and accessories with peace of mind.

1. Return and Refund Window

We offer an extended period for you to decide if your purchase is right for you:

  • 60-Day Return Policy: You have 60 days from the date you receive your items to initiate a return.

  • Approval Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund based on the condition of the items.

2. Refund Timeline

We understand that receiving your funds promptly is important. We have streamlined our internal processes to ensure quick processing:

  1. Inspection: Upon receiving your returned package, our team will inspect the items within 2-3 business days.

  2. Processing: Once approved, your refund will be processed immediately.

  3. Credit to Account: The refunded amount will appear in your original payment account within 5 to 10 business days, depending on your financial institution.

3. Refund Conditions

To be eligible for a full refund, please ensure the following conditions are met:

  • Item Condition: Items must be returned in their original condition—unworn, unwashed, and with all original tags and packaging intact.

  • Currency: All refunds are issued in USD, matching the original purchase currency.

  • Free Shipping: Since we offer Free Shipping on all orders, your total purchase price for the returned items will be refunded in full without any deductions for the initial delivery cost.

4. Defective or Damaged Items

In the unlikely event that you receive a product that is damaged or defective:

  • Please contact us immediately via the Contact Us page.

  • We will prioritize your case to offer a swift replacement or a full refund, including any return shipping considerations for the faulty item.

5. Non-Refundable Situations

A refund may be denied or only partially granted in the following circumstances:

  • The item is returned more than 60 days after delivery.

  • The item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

  • The return was sent without prior notification through our official channels.

6. How to Start a Refund Request

To initiate a return and subsequent refund, please follow these steps:

  1. Visit our Contact Us page.

  2. Send a message to our support team or use the official email address listed on that page.

  3. Provide your order number and the reason for the return.

  4. Our team will provide you with the necessary return instructions and the appropriate return address.

We are committed to resolving any issues to your satisfaction. Thank you for shopping with us.